These Terms of Service (“Terms”) govern the provision of the Konfi service by Konfi Labs d.o.o., Braće Radića 30B, 10410 Velika Gorica, Croatia (“Konfi Labs”, “we”) to the client identified in an Order Form (“Client”, “you”). They apply together with each Order Form and the Data Processing Agreement (“DPA”); in case of conflict, the Order Form prevails, then the DPA (for data protection matters), then these Terms.

1. Definitions

“Service” — the Konfi platform: an AI assistant that communicates with Event participants over messaging channels, the organizer administration interface, knowledge-base tooling, broadcasts, reminders, analytics, and the integrations listed in the Order Form.
“Event” — the conference, trade show, or other event specified in the Order Form.
“Attendee Data” — personal data of Event attendees and other participants processed through the Service on the Client’s behalf.
“Client Content” — information the Client provides to the Service: attendee lists, event information, knowledge-base content, announcements.
“Order Form” — the ordering document signed by both parties that references these Terms.
“Applicable Data Protection Law” — the GDPR and any other privacy or data protection law applicable to a party’s processing of personal data.

2. The Service

2.1. Konfi Labs will provide the Service for the Event(s) and term specified in the Order Form, with reasonable skill and care.

2.2. The Service includes: (a) the AI assistant available to attendees over the channels specified in the Order Form (e.g. WhatsApp, Telegram, email); (b) the administration interface for the Client’s team; (c) knowledge-base setup and maintenance tooling; (d) announcements, reminders, and human handoff; (e) post-event analytics as described in the Order Form.

2.3. Konfi Labs may improve or modify the Service, provided the changes do not materially reduce the functionality contracted in the Order Form during its term.

2.4. Onboarding is collaborative: the parties will agree on a setup timeline in or alongside the Order Form. The Client acknowledges that the quality of the assistant’s answers depends materially on the completeness of the knowledge base (Section 5.3).

3. The assistant is an AI

3.1. The assistant is powered by large language models. It is designed to be accurate and to escalate to a human rather than guess; nevertheless, individual responses are generated automatically and Konfi Labs does not warrant that every individual response is accurate or complete. The assistant identifies itself as an AI in accordance with applicable AI transparency requirements (including Article 50 of the EU AI Act).

3.2. Safety by design: the assistant cannot enumerate the attendee list, the directory is opt-in for each attendee, and outbound mass communication (broadcasts) is Client-initiated — the assistant does not mass-message attendees on its own initiative.

3.3. Human handoff: questions the assistant cannot or should not answer are escalated to the Client’s team through the Service. The Client is responsible for the content of answers its team provides.

4. Messaging channels

4.1. The Service operates over third-party messaging platforms (e.g. WhatsApp, Telegram, Apple Messages). Their availability, delivery, pricing and rules are set by the platform operators, not Konfi Labs.

4.2. Platform policy compliance. Both parties will comply with the policies of the channels used — for WhatsApp, the WhatsApp Business Messaging Policy and related Meta commerce policies, including opt-in requirements for business-initiated messages and template message rules. The Client is responsible for ensuring that attendees have been informed, at registration or otherwise, that they may be contacted about the Event over the selected channels.

4.3. If a platform suspends or restricts a channel for reasons attributable to the Client’s content or instructions, Konfi Labs will assist in restoring it but is not liable for the interruption; the parties will use reasonable efforts to switch affected communication to fallback channels (e.g. SMS, email).

5. Client obligations

5.1. Lawfulness of Attendee Data. The Client is responsible for providing Attendee Data to the Service in compliance with Applicable Data Protection Law.

5.2. The Client will not use the Service to send unlawful content, spam, or communications unrelated to the Event, and will not attempt to extract other clients’ data or circumvent the Service’s safety measures.

5.3. The Client will review knowledge-base content for accuracy. The assistant answers from that content; the Client is responsible for the factual accuracy of Event information it approves.

5.4. The Client will designate a contact for escalations (human handoff) reachable during the Event.

6. Fees and payment

6.1. Fees, invoicing schedule and payment terms are set out in the Order Form. Unless stated otherwise there, amounts are exclusive of VAT and fees are non-refundable except as provided in these Terms.

6.2. Late payment: statutory default interest under Croatian law; Konfi Labs may suspend the Service for invoices more than 30 days overdue after written notice.

7. Data protection

7.1. The parties will comply with Applicable Data Protection Law. For Attendee Data processed on the Client’s behalf, the DPA applies: the Client is the controller and Konfi Labs the processor.

7.2. Konfi-operated channels. Where attendees communicate with Konfi over channels operated by Konfi Labs in its own name (Konfi’s own numbers and Konfi-branded surfaces), Konfi Labs acts as an independent controller for the data attendees share there, as described in the Konfi privacy notice and the DPA. This does not affect Konfi Labs’ processor role for Client Content and Attendee Data provided by the Client.

7.3. Aggregated data. Konfi Labs may create and use aggregated or de-identified data that does not identify any person or the Client, including after termination, for service improvement and benchmarking.

7.4. Konfi Labs will not use Attendee Data or Client Content to train machine learning models in identifiable form, and its AI model providers are bound by terms excluding training on submitted data.

8. Intellectual property

8.1. Konfi Labs retains all rights in the Service, the platform, and anything developed in providing it (excluding Client Content).

8.2. The Client retains all rights in Client Content and grants Konfi Labs a license to use it solely to provide the Service.

8.3. Analytics deliverables provided to the Client under the Order Form may be freely used by the Client, including sharing with sponsors and exhibitors.

9. Confidentiality

Each party will protect the other’s non-public information with at least reasonable care, use it only to perform under these Terms, and disclose it only to personnel and contractors bound by equivalent obligations, or where required by law. This clause survives termination for 5 years.

10. Warranties and disclaimers

10.1. Each party warrants it can lawfully enter into these Terms.

10.2. Except as expressly stated in these Terms, the Service is provided without further warranties. Konfi Labs specifically does not warrant uninterrupted availability of third-party messaging platforms or model providers, or the accuracy of individual AI-generated responses (Section 3).

11. Liability

11.1. Neither party excludes liability that cannot be excluded by law (including for intent or gross negligence under Croatian law).

11.2. Subject to 11.1, neither party is liable for indirect or consequential damages, loss of profit, or loss of data (beyond restoration costs).

11.3. Subject to 11.1, each party’s total aggregate liability under an Order Form is capped at the total fees paid or payable under that Order Form.

12. Indemnities

12.1. Konfi Labs will defend and indemnify the Client against third-party claims that the Service, as provided, infringes intellectual property rights.

12.2. The Client will defend and indemnify Konfi Labs against third-party claims arising from Client Content or from the Client’s breach of Section 5.1 (lawfulness of Attendee Data).

13. Term, suspension, termination

13.1. These Terms apply for the duration of each Order Form.

13.2. Either party may terminate an Order Form for material breach not cured within 15 days of written notice, or immediately on the other party’s insolvency.

13.3. Konfi Labs may suspend the Service where continued operation would breach law or platform policies, or in case of a security incident, limited to what is necessary and with prompt notice.

13.4. On termination or expiry: access ends, outstanding fees fall due, and Attendee Data is returned or deleted as set out in the DPA. Sections that by nature survive (confidentiality, IP, liability, governing law) survive.

14. General

14.1. Governing law and venue: Croatian law; courts of Zagreb, Croatia.

14.2. Assignment only with consent, except to an affiliate or in a merger or sale of business.

14.3. Neither party is liable for failure caused by events beyond reasonable control (force majeure), including platform-wide outages of messaging providers; the affected party will mitigate and inform the other.

14.4. Changes to these Terms apply from the next Order Form; during a running Order Form, changes require the Client’s consent unless they are non-material or legally required.

14.5. Notices: in writing, to the addresses in the Order Form; email suffices.

14.6. If a provision is invalid, the remainder stands; the parties will replace the invalid provision with a valid one closest to its intent.

Version 1.1, 6 August 2026. Signed Order Forms reference the version in force on their effective date.